Although it is not a media-attention-grabbing industry, the supply chain and logistics management industries have been in leading machine learning development industries over the last ten years. New technical developments have allowed supply chain and logistics organisations to leverage their data in ways that is decreasing expensive machinery failures, exceeding customer product and service expectations, and generally increasing their long-term return on investment.
It is critical to have solid foundations when it comes to supply chain planning – one of the most important activities in supply chain management. The implementation of machine learning in the supply chain decision-making process has allowed for significant optimisation. Supply chain teams are now able to balance demand and supply and optimise the delivery process due to machine learning data analysis and intelligent algorithms. Machine learning in supply chain and logistics management decreases the amount of manual work that needs to be done by humans – large data sets can be automatically analysed without any natural human error.
Here are a few of the areas of supply chain and logistics management where machine learning models are being implemented for optimisation:
Both under-stocking and over-stocking are common problems in supply chain management that can ruin even the most efficient supply chain strategy. Machine learning algorithms can monitor the stock levels in a warehouse and take into account more factors than typical forecasts – this can improve inventory optimisation, particularly in businesses with multiple distribution locations. This is useful for reducing transport costs (transporting a more accurate amount of stock, fewer times) and keeping inventory at a “comfortable” level (idle stock levels can be decreased based on more accurate machine learning predictions of future demand). By analysing current inventory data, inventory management can be improved to ensure optimal business performance and allow workers more time to focus on product quality and customer experience.
Machine learning has enabled computers to “see” and understand images and videos – this is called Computer Vision (CV). This tool enables warehouse automation. Product barcodes can be processed, warehouse perimeters can be monitored, and employee activities can be followed: preventing safety violations and theft or trespassing.
In addition to CV, machine learning is enabling robots to take on mundane tasks that would usually be assigned to a human. For example, machine learning robots can pick ready goods to send to customers, can carry up to 500kgs as they make their way around with sensors to avoid collisions, and can be summoned by workers at any time. This technology is improving team productivity and efficiency in the warehouse while reducing the risk of human injury (from lifting, managing, and carrying heavy goods) and human error – like a parcel being sent to the wrong address.
Logistics Route Optimisation
Customers expect their deliveries to arrive at the time and date promised to them by the company. Therefore, it is important to ensure this happens without any delays and in the most cost-efficient way possible. Delivering parcels to customers on time is no simple task – for example, delivering just 25 parcels by van has 15 septillion (a trillion trillion) route options. Machine learning models can analyse existing route options and implement route optimisation – creating a current optimal route depending on road conditions, weather, and other factors. This means companies are able to reach bigger geographic locations, reach more customers efficiently, and generate more revenue. Of course, keeping the customer satisfied too.
Supplier Relationship Management
When you make an incorrect decision about your organisation, your business can suffer. This also applies when making decisions about your suppliers (in the worst case, a bad supplier choice can end your business). Machine learning can make the task of selecting a supplier and maintaining a relationship a lot easier. Reliable predictions about almost every interaction with an existing or potential supplier can be provided by machine learning models based on historical data sets (such as messaging records, audits, or credit scores). In this case, machine learning can help organisations avoid selecting an untrustworthy supplier and maintain a long term mutually beneficial relationship.
Most industries and business sectors involve team management and planning. The same goes for the supply chain and logistics management industries. Team management processes involve recruitment, retention, employee training, sub-team management, and performance analysis and more. Machine learning solutions can be applied to these areas of workforce management. For example, machine learning models can identify key traits of the most successful employees and use that information to shortlist most ideal candidates form a collection of CVs.
Research shows that employees leave their jobs due to salary less often than expected. This means that employee turnover can be decreased without increasing salaries. Machine learning predictive analytics can save companies money on hiring expenses, training costs, and overall payroll expense by leveraging employee data (employee surveys, for example). This data could provide insight as to what really makes employees happy at work. This can influence a positive work culture and increase productivity without breaking the bank.
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In conclusion, machine learning has applications across multiple sectors in supply chain and logistics management. From ensuring inventory levels are optimised throughout changing demand levels over the year, to monitoring warehouse and employee safety, to moving inventory in the warehouse more efficiently, to picking the most optimal route for product delivery, selecting and maintaining a healthy supplier relationship, and to team management, machine learning can leverage your organisational data and allow employees more time to focus on customer satisfaction. Allow machine learning models to increase your business revenue and be a long-term investment that save time, resources, and costs in your supply chain or logistics management organisation now.
Maintain your competitive advantage and contact Intellify for more information on how machine learning can be customised for your company to allow you to optimise all department involved in your product or service delivering.