Machine Learning (ML) and Artificial Intelligence (AI) has use cases across multiple industries and business functions, but how do organisations ensure that they get the most from the implementation of ML and AI? Companies who reap the rewards of these tools usually undergo a common process to prepare for the changes that come with the application of new technologies and practices.
This post aims to briefly cover the important steps that organisations undergo before realising the many benefits of Machine Learning, in other words, these are the critical aspects in a strategy for organisations starting their AI transformation journey.
First: Where Are You?
How will you know where to go if you don’t even know from where you are starting?
Organisations wanting to implement Machine Learning and AI solutions need to clarify what their AI goals are – realistically. By assessing current skills of employees (both in IT and other departments), facilities or infrastructure, available budget, and free time to complete end-to-end ML solution delivery, organisations can develop a strategy. This strategy will include aspects such as:
- State of Data
Organisations will need to assess current processes related to data – how is it being collected, cleaned, organised, accessed, and processed? In order to for ML models to produce accurate and useful outcomes, data needs to be in good shape and properly supported.
- State of Infrastructure
85% of organisations are ill-equipped to begin their AI transformation. Artificial Intelligence and Machine Learning models process large amounts of data in real-time, therefore the infrastructure supporting it needs to have fast and modern processing abilities.
- Company Culture
With the implementation of a revolutionary technology, employee mindsets need to be on-par. Leaders within the organisation need to be able to shift their decision-making to embrace data-driven thinking. Teams need to be open to adopting this new technology as well as educated about its usefulness to them (not just to the company at large).
- Internal Expertise
Once experts have delivered the sought Machine Learning capabilities, there may need to be internal team members to continue maintaining the quality of data and observing data patterns for ongoing success. Most organisations do not have the internal capabilities to ensure ongoing success of the technology. This means that organisations need to consider support from external experts (or Managed Services).
Now you know where you are, where to next?
In order to determine what needs to be implemented, organisations need to decide what they want to achieve from the technology. A successful AI and ML implementation journey includes setting goals – what needs to be optimised, automated, or improved? Once these goals have been determined, the most important aspect about bringing them alive is: ensuring the process behind achieving these goals is optimised, rather than the goal (or job) itself. This may sound confusing at first but ultimately it means automating the process (for example, segmenting customers into target groups for marketing) rather than automating the job (the marketing co-ordinator’s job of deciding on targeted campaigns).
Third: Enterprise Support
Just as implementing AI and ML in an organisation cannot be done by one person, the AI strategy mapping cannot either. Keeping the core goals of the company in focus whilst determining AI and ML goals requires interdepartmental planning and collaboration. This usually means leaders from different teams and departments get together as do data engineers and data scientists (internal and external) in order to establish the state of all processes across the company for better goal setting.
An AI and ML transformation journey can only begin with a deep and guided company strategy – including the current state of things and the goal state of things – and this needs to be all-encompassing and all-inclusive in order to prepare an organisation properly for the start a new technological achievement. Skipping this step will likely result in time, resources, and money wasted – leaving all those involved feeling confused and frustrated.
Being such a vital step of reaching AI and ML goals, the company’s AI and ML strategy needs to be done well. This is best achieved by ensuring those in charge of the strategy are experienced and experts. Intellify is Australia’s leading AI and ML consultancy – delivering end-to-end machine learning solutions from strategy, to enablement, to deployment, and ongoing support. Contact us to begin your AI transformation and stay ahead of the curve.